What’s the role of customer experience in helping midsize companies become best-run businesses? IDC research has shown that best-run midsize companies significantly outperform those that IDC defines as “laggards” in several areas, including:
- Revenue growth has been 8x greater
- Customer satisfaction improvement has been 7x greater
- Employee productivity increase has been 4x greater
For more insights, download the IDC study, Customer Experience: Enabling your Midsize Company to Become a Best-Run Business.