Today, companies that want to remain competitive can no longer expect customers who need support to dial a call center and wait on hold to talk to a representative. Social media has become such an integral part of our society, we now expect to be able to use it to contact any company and receive a response immediately. If you do not offer modern service channels, you will likely lose more than a one-time sale.
SAP Service Cloud provides your team with the tools to respond to any comment or query efficiently. The solution ensures you are always available for your customers, no matter which channel they choose to contact you. It connects the entire service supply chain from call center to field services. The solution ensures you are up to date with changing demands and can serve your customers on the channels they want.