When choosing solutions for a modern customer experience, you need to consider which capabilities are relevant to you and your customers. For example, can the solutions provide autonomous data collection processes and support omni-channel commerce? Or do you need more focus on service support, such as making sure assistance is available at any time, even via social media or mobile apps?
Download our buyer’s guide for a detailed evaluation of the core solutions in the SAP Customer Experience suite to help you understand how it can transform every stage of the customer experience.